If they cannot correct the poblems then download the windows iso, mount it and run setup. If you are having other problems try running SFC and DISM. This part was because he was having a few other problems. You will see in taskbar that windows is detecting then installing drivers.To see the options for your printer type printer in search and open the settings for your printer. This may take a few minutes and there will be notifications in taskbar. Plug in the printer then turn it on and see if windows will install the drivers on its own.
Remove any software from either control panel or settings for the device. If given the choice choose to uninstall the drivers files. Go to Device manager and uninstall the printer. I have an MG2520 which is using Microsoft supplied drivers. This reply I made to another person who was having an issue with a printer helped him to get his printer set up.
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